SmartTech - UPI: Utlility Products Industry ERP Solution

SmartTech - UPI covers utility products businesses in the gas, water and electricity verticals and supports various components including:

Device Management
Industry Pain Points
> Manpower constraints in taking the meter reading from customers
> Ensuring the proper working of installed devices
Business Benefits
> Meter and device procurement, warehousing and stock movements using integration with the Material Management (MM) module of SAP R/3
> Maintain rate reference values and other information about power purchase
> Device inspection and certification based on a sampling procedure or individual

Contract Billing
Industry Pain Points
> Multitude of billing procedures with a variety of selection & control options.
Business Benefits
> Billing for residential and non-residential customers
> Annual consumption billing and periodic monthly billing cycles
> Billing for different divisions
> Numerous bill forms
> Billing simulation
> Validation of billing

Invoicing
Industry Pain Points
> Joint invoicing of partial bill request and consumption billing.
> Managing budget billing plans
Business Benefits
> Clears bill receivables with posting items, in particular with budget billing payments that have been made
> IS-U consumption billing
> External billing
> SD billing (sales, installation)

Contract Accounts Receivable & Payable
Industry Pain Points
> Need to develop sub-ledger with customer base and correspondingly high volume of documents to post
Business Benefits
> Enhanced company profitability analysis through profit and loss calculation by customer and services
> Business partner creditworthiness can be maintained

Customer Service
Industry Pain Points
> Achieving customer delight from efficient performance, reliability
> Competitive prices, on-time delivery, service, clear and correct transaction processing and more. In every attribute they have to influence customer perception
Business Benefits
> Attracting new customers as well as maintaining the old customers will give good results in business
> Maintaining services to customers before during and after purchases gives good results in business.